Safety Tips
Your safety is our top priority. Here are essential tips to help you stay safe while using Lumina and meeting new people online.
Red Flags
- • Asking for money or financial help
- • Asking for your address or home location immediately
- • Refusing to meet in person or video chat
- • Pressure to move off the app quickly
- • Inconsistent stories or information
Best Practices
- • Keep conversations on the platform
- • Protect your personal information
- • Trust your instincts
- • Meet in public places for first dates
- • Tell a friend where you're going
Protect Your Account
Be wary of anyone asking for your login details. Lumina will never ask for your password via email or chat. Use a strong, unique password and enable two-factor authentication if available.
Reporting Users
If you encounter suspicious behavior, please report it immediately. You can report users directly from their profile or chat window. Our moderation team reviews all reports within 24 hours.
Emergency Resources
If you are in immediate danger, please contact your local emergency services.
Contact Support Team →